TARA M. KELLY
Junction City KS 66441
Home Phone 315-849-5002
Alt Phone 315-921-2439
5 years of Substantial experience and outstanding skills in customer service. Extremely productive in a high volume, high stress environment. Excellent written and verbal communication skills, with an eye for detail. Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients. Use the Internet daily and know the workings of it from online customer service to e-commerce. I am a self starter with a can do attitude. Excellent knowledge of modern office practices and procedures; correct spelling, punctuation and grammatical usage. Profound skill in using spreadsheets and word processing software packages, organizing data and materials, and preparing reports and documents and in entering data accurately and efficiently. Immense ability to type accurately at a rate of 60 w.p.m.; use 10-key calculator by touch; interact tactfully and effectively with members of the public, co-workers and managers. Uncommon ability to understand and carry out written and oral instructions; perform detailed clerical work and maintain attention to detail despite frequent interruptions. Immense ability to establish and maintain effective working relationships with those contacted in the course of the work. Experience in the inbound/outbound customer service call industry as well as telemarketing. Very proficient in Microsoft Office.
Head of Sales, Kbelle and E-Allstar 02/06 to Present
Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written correspondence. Make change and issue receipts. Post payments to the proper account. Process adjustments, returned checks and refunds. Started up business on own accord with little resources. Developed customer relations and...