Role is a set of expected behavior styles attributed to someone occupying a given position in a social unit. As individual we play multiple roles by adjusting our roles to the group we belong to at a particular time. In an organization, employee’s attempts to determine what behavior are expected of them. They read their job description to determine their roles or sometimes ask suggestion from their bosses, and watch what other employees do.
An example of role in my organization is to check thoroughly all incoming and outgoing mails of the inmate to ensure that no contraband is being transported. Also monitor and screen inmate’s visitors from transporting illegal items.
Norms was defined as “the limitation of acceptable and unacceptable behavior and are the standard by which the appropriateness of behavior, belief, perception, and feelings are measure” (Feldman, 1984). Also, Kreitner & Kinicki (2014), stated that norms are “typically unwritten and seldom discussed openly”. This means that norms have the capacity and ability to influence individual, group and organization behavior.
Norms are enforces in an organization for four different reasons:
• The first reason is to facilitate group survival.
• Group use norms to clarify member behavior
• Norms are used so that group members avoid embarrassing situation.
• To expand on what is unique about the group and are enforced to show the strength of the group.
In my organization, it has become a norm for every correctional officer to have institution’s badge sew on their uniform to differentiate themselves from other correctional officer across state. It will look strange to see an officer in the institution without the institutional badge.
Feldman, D. (1984). The Development and Enforcement of Group Norms. Academy of Management Review, IX(1), 47-53.
Kinicki, K. (2014). Organizational Behavior & Ethical Leadership. McGraw-Hill Education.