Rooms Division

Rooms Division




Programme: HNC/HND Hospitality Management
Unit Code/Title: HNHM Unit 106 Rooms Division Operations Management
Unit Credits/ Level: Credits 15 QCF LEVEL: 4
Tutor: Jenny Dowlen
Internal Verifier: Iona Malcolm
Academic year: 2012/2013
Assignment work made by: Elisabete Quinaz












Contents Page
Task1
Understand services provided by the rooms division in diverse contexts
a. Introduction………………………………………………………………………………..3
b. Comparing and contrasting the services provided by the accommodation and front office departments of three very different hospitality organisations………………………………..3
c. The roles and responsibilities of a receptionist and a housekeeper………………………..4
d. Ten pieces of legislation that a UK rooms division operation must comply with………...5
e. The main purpose of each of these ten pieces of legislation…………………………….....6
f. Conclusion summarising my learning……………………………………………………...7
Task2 – Water Tower Hotel case study
Understand the impact of contemporary management issues on the effective management and business performance in the front of house area
a. Introduction with explanation of why a hotel room-night may be sold at many different prices………………………………………………………………………………………...7
b. Revenue/Yield Management……………………………………………………………...8
c. Results of calculations a) to f)…………………………………………………………….9
d. Discussion of how forecasting and statistical data can be used to help improve management of the rooms division…………………………………………………………11
e. Report of the ideas from the revenue management meeting……………………………..12
f. Different strategies that the Water Tower Hotel may use to sell more rooms……………13
g. Conclusion which evaluates my learning………………………………………………...13
h. Self Evaluation…………………………………………………………………………...14
Harvard Referencing List………………………………………………………………..15




Task1
a. Introduction
For this report, I am going to talk about the functions of the rooms’ division management.
In general, people...

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