This clause pertains to any dispute and valid complaint that arises among one or more learning team members within a group; any demands, claims or controversies, arising out of or relating to, team member performance, team member collaboration, conflicts with team member’s deliverables, and/or issues with the individual expectations of the Learning Team Charter. Resolution of complaint will be attempted through peer review, consisting of learning team members and complainant. Any team member may commence the peer review process called for in this agreement by petitioning all team members to join a forum within a 24 hour period of the complaint. The complainant will petition the learning team to join a discussion that will, preferably, be conducted through a conference call or if necessary through email or instant messaging since time is of the essence. The peer review process must clearly identify the complaint, the impact of the problem, using consensus guidelines of listening carefully to all members for information and points of view welcoming differences of opinion and working toward finding the best solution that is acceptable to the majority. Silence gives consent. The problem will be reviewed by all team members and by consensus; a decision/resolution will need to be reached by end of said discussion. Once a decision or compromise is reached the team charter will be updated with documentation of positive resolution only. If a decision cannot be reached by peer review and/or is not acceptable to any member of the peer group, the problem will be taken into mediation and the course facilitator/instructor notified immediately by email. The email will state the peer review issue with applicable facts regarding the outcome and the necessity of mediation. The email documentation will streamline the facts presented so that mediation can begin without undue constraints.
The mediation group will consist of all team members who...