MASTER OF BUSINESS ADMINISTARTION
Module : Quality systems
Lecturer : Areeba Zafar
Submitted By : Naveen Kumar Narkula
Student ID: ETOLA7865
Assignment
Identify and explain the role and importance of effective operations management.
Introduction:
Operation Management is critical importance of organization and business nowadays. It is the management of manufacturing, production, and services operations.
Operation Management is diverse. It may be defined as the design, operation, and improvement of the production systems that create the firm's primary products or services.
SOURCE: http://academic.emporia.edu/smithwil/s99mg423/eja/chong.htm#a1
Definition of Operation Management:
Operations management is an area of business that is concerned with the production of good quality goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. It is the management of resources, the distribution of goods and services to customers.
SOURCE: Sean Naughton, (2002) Chartered Management Institute, ISBN 0-340-84966-5
Roles and Importance of Operation Management:
Operations management is very important in business operations since it forms
the heart of the organisation by controlling the system of operation. Operations management deals with the design, operation, and improvement of the systems that create and deliver a firm’s primary products and services. Like marketing and finance, operations management is a functional field of business with clear management responsibilities. Guinness Ghana limited is a company in which produces alcoholic and non-alcoholic beverages such as Guinness and Malta Guinness respectively.
Guinness Ghana Limited also makes good use of its products and services management through operations management. Product (or service) management includes a wide range of management activities, ranging from the time that there's a new idea for a product to eventually...