Taking the Customers Concern Into Consideration

Taking the Customers Concern Into Consideration

  • Submitted By: ww33
  • Date Submitted: 06/13/2010 5:01 AM
  • Category: Miscellaneous
  • Words: 5387
  • Page: 22
  • Views: 489

Introduction
It is a common activity for a firm to make decisions from the employee responsible to keep the floors clean to a manager who thinks about diversification. However, decision-making becomes complex as business partners and customers are taken into considerations. With this, there is a need to identify and assess the level of risk attached to a certain decision making. Then, presentation becomes crucial as investors and board of directors listen and evaluate plans and proposal of the firm in the future. All of these are tackled in this paper with pertinent samples not only in the fitness club industry but extends to manufacturing and other service industries that can serve as guides for a gym manager. Theories and concepts are also presented for a deeper analysis on how to handle crucial decisions, business partners and customers, business risks and finally deal with annual general meeting.
Decision-Making
Appropriate approach to democratic decision making, responsive pattern involves identifying a situation and select a course of action consistent to the situation named. The more inputs involved in the process, the more acceptable the outcome to everyone in the organization to reach the consistency pattern which is in nature, based on value judgement. For strong leadership, goal-oriented pattern will attach decision alternatives and consequences to a fixed and unambiguous goal. Unlike responsive pattern that is largely characterized by general acceptability, goal-oriented is based on suitability of decisions to the identified goal. Informed debate, on the other hand, requires at least two courses of actions and comparison is necessary to arrive on the final decision. Originative pattern does not invoke consistency patterns and goals. The chosen alternative should be preferred based on the consequences accrue herein that are delivered by the informed debaters (1997).
. In improving decision-making processes,...

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