CHAT SPIELS
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Greeting
Thank you for contacting Microsoft Xbox Chat Support.Our apologies for the wait time. My name is Mario. We apologize for the long wait. How may I help you today?
Thank you for contacting Microsoft Xbox Chat Support.Our apologies for the wait time. My name is Mario. Please give me a few minutes while I review your question..
Empathy Statement
Thank you for bringing this to our attention.
I’m sorry to hear that . But don’t worry! I'll do my best to assist you today.
I’m sorry to hear that you're experiencing that issue. But don’t worry! I'll do my best to assist you today. Kindly provide your gamertag and email address.
I’m sorry to hear that you're experiencing that issue. But as much as I would like to help you John, we have a different department that can resolve your concern and I am going to transfer you to them directly, okay! :)
Transfer Spiels
There is a specific team assigned for this kind of issue. I'll go ahead and transfer you directly so we can sort this out right away.
We have our Billing department who's always ready to help you out.
We have our Hardware department who's always ready to help you out.
We have our Live Connectivity department who's always ready to help you out.
Willingness
I'm willing to assist you with you concern regarding your account, let me check for possibilities.
Microsoft…
Thank you so much, Microsoft will be the one who will contact you about the issue that you're having, don't worry.
Consider
You may consider this issue resolved because the issue was already brought up to our highest point of escalation and most of the issues like this are being resolved by our Advocacy team.
Hold Spiel
Please give me 2-3 minutes while I check on this one...