THE ART OF DELEGATION:
HOW DOES IT CONTRIBUTE TO ORGANIZATIONAL EXCELLENCE IN THE RETAIL INDUSTRY – AN EMPIRICAL ANALYSIS
Research Project
By
William M. Matata
Birkbeck College
University of London
Submitted to the faculty of Management and Organizational Psychology in partial fulfilment of the requirements for the degree of
BA MANAGEMENT
April 26, 2004
Management in practice
Table of Content
Chapter 1. Literature Review
1.1 Summary……………………………………………………………………….5
1.2 Literature Review……………………………………………………………....5
1.3 Purpose……………………………………………………………….………...8
1.4 Framework……………………………………………………………………...9
1.5 Method: Research Paradigm and Methodology……………………………….10
1.6 Expected Results………………………………………………………………10
1.7 Relevance for Management Studies…………………………………………...10
Chapter 2. The Art of Delegation: Definition and Concept
2.1 Why is delegation an Art? …………………………………………………....11
2.2 Key Elements of Delegation…………………………………………………..11
2.3 The Principles of Delegation………………………………………………….13
2.4 What to Delegate and what not to Delegate…………………………………..17
2.5 Steps to Effective Delegation…………………………………………………20
Chapter 3. Methodology
3.1 Introduction……………………………………………………………………27
3.2 Rationale for choosing the Retail Industry…………………………………….28
3.3 Flagship organisations in the Retail Industry………………………………….28
3.4 Data Collection and Analysis………………………………………………….29
Chapter 4. Delegating the Tasks- The Practical Perspective
4.1 Basic Skills…………………………………………………………………….31
4.2 Why delegate…………………………………………………………………..33
4.3 How to Delegate the tasks …………………………………………………….37
4.4 When to Delegate and Not to delegate the Tasks……………………………...42
4.5 The Benefits of Delegation…………………………………………………….43
4.6 Celebrating Success……………………………………………………………44
Chapter 5. Problems with Delegation
5.1 Employees Philosophy…………………………………………………………46
5.2 Staff...