The Challenge of Managing Information
Poor quality of data and information can have a harmful impact
on decision-making and therefore on the overall effectiveness of
an enterprise. Incorrect and misleading information associated
with an enterprise's production and service provision jeopardize
both customer relationships and customer satisfaction, and
ultimately have a negative effect on revenue. Challenges of
Managing Information Quality in Service
Organizations presents cases and applications of information
quality in various industrial service sectors, and presents twelve
chapters organized into four sections: information quality
application in healthcare industry, information quality
application in banking, real estate and postal industries,
information quality application for database management
services, and information quality application for research and
development.
Informing the Guest
Since service is by
definition intangible, the
information that the
hospitality organization
provides to help the guest
make the tangible is critical
concern of the information
system. What information
should the organization
provide, where, in what
format, and in what
quantity, in order to help
create the experience that
the costumer expects?
Cues Communicate
Nonverbal Communications: Take charge of your nonverbal
communications to project the persona you desire. Nonverbal
behaviors are a natural expression of our feelings. Which
emotions do you convey through body language during
important moments, conversations, meetings and
presentations? When you share your emotions, you can
actually control a group’s mood.
Self-Awareness: How do you show up when you walk into a
room? Take control of your presence, and change both your
thinking and the messages you send to those around you. For
a long time, we’ve misunderstood the importance
of gestures. Researchers previously thought the gestures that
accompany speech were...