Global Crossing is a billion dollar corporation that developed the world’s first global IP-based network. They are focused on their commitment to customer service and being the industry leader in innovation. Global Crossing is similar to most large businesses in using the functions of management to operate a successful company. They have formulated a strategic plan and installed controls to ensure achieving the desired results.
“A control is any process that directs the activities of individuals toward the achievement of organizational goals (Bateman & Snell, 2009).” The process measures performance and compares it to goals and past performance. Four of the control mechanisms that Global Crossing uses are: bureaucratic control, feed forward control, market control, and clan control. Bureaucratic control is used to provide regulations and to give formal authorization to guide the performance of their employees. This helps the employees to know what is expected of them and how Global Crossing expects them to reach their goals. This type of control works for both independent workers and employees who need tighter systems in place.
Global Crossing uses feed forward control so as to have policies, procedures, and rules in place that are designed to make sure that all planned activities are carried out properly. These policies help to ensure that Global Crossing’s finished product is up to the company’s standards. Feed forward control is used before any product is made as this ensures that the beginning product is to standard so that the finished product will also be up to Global Crossings standards.
Market control involves the use of pricing mechanisms and is used by Global Crossing to regulate the activities of the organization. These mechanisms help Global Crossing to stay at the forefront of the global IP-based network business (Global Crossing, 2006). The company uses market control at the business level as market controls at this level help to regulate...