Running head: MANAGEMENT BEHAVIOR
University of Phoenix
July 6, 2009
MEMO TO: All InterClean Managers
FROM: Rudy Mirador
The manager “controls the temperature” in any work organization. From disseminating impartial leadership, to patting excellent performers on the back, and calling out those employees who inefficient and lag behind in their productivity, the manager is expected to contribute to the 12 basic belief statements that underlie the most important worker attitudes:
1. I know what is expected of me at work.
2. I have the materials and equipment I need to do my work right.
3. At work I have the opportunity to do what I do best every day.
4. In the last seven days I have received recognition or praise for doing good work.
5. My supervisor, or someone at work, seems to care about me as a person.
6. There is someone at work who encourages my development.
7. In the last six months someone at work has talked to me about my progress.
8. At work, my opinions seem to count.
9. The mission/purpose of my company makes me feel my job is important.
10. My fellow employees are committed to doing quality work.
11. I have a best friend at work.
12. This last year I have had opportunities at work to learn and grow.
The very best managers are the key players to trigger these 12 worker beliefs and expectations that underlie a profitable, productive workplace. (Managing Human Resources Chapter 2: The Financial Impact of Human Resource Management Activities)
This is not to say that these 12 worker attitudes are the only answers for a better productivity. We just doubled the size of the company through the merger, and thus the need for more hires. Selecting candidates to fill the various positions at InterClean-EnviroTech, is the most crucial step for an increased productivity and company profitability. The following are guidelines to help us, not only...