The Parliamentary and Health Service Ombudsman

The Parliamentary and Health Service Ombudsman

  • Submitted By: Janko
  • Date Submitted: 05/20/2010 5:39 AM
  • Category: Miscellaneous
  • Words: 2146
  • Page: 9
  • Views: 469


The Parliamentary and Health Service Ombudsman (PHSO)

The role is to provide a service to the public by undertaking independent investigations into complaints that government departments, a range of other public bodies in the UK, and the NHS in England have not acted properly or fairly or have provided a poor service.

How we should complain to the Ombudsman
The procedure for starting the investigation by the ombudsman depends on which ombudsman the complaint is being made to.
We can either download the complaint form from the internet or contact them with the following information.
We can seek help in contacting the ombudsman and starting the complaint procedure from a Citizens Advice Bureau.
Copies of any paperwork relevant to the complaint should also be sent.
❖ the name and address of the person making the complaint
❖ the name and address of the organisation the complaint is being made about
❖ details of what the complaint is about, that is, what did the organisation do wrong or fail to do
❖ what personal injustice, financial loss or hardship was suffered
❖ what the organisation should do to put the situation right
❖ details of how the complaint has been followed up before you contacted the ombudsman
❖ the date when you first identified the event you are complaining about.
Task 1

❖ Dear Jayne and Jim

❖ I am writing to you to explain meaning of precedent, how precedents are used and what kind of precedent might be applied in your case to be successful in the court.

❖ A precedent is a legal case that establishes a rule that a court use when it is going to decide about a case that had a similar issue in the past and was applied by a previous judge. Precedents are used in common law where previous case is used to provide a consistent basis for decisions. Precedents are "compulsory" on a lower court that is to say they must be followed by a lower court if the...

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