Memo#2
The Resort at Squaw Creek is a AAA four diamond luxury resort located at the base of picturesque Squaw Valley, California. It is an home ownership resort and one of many property managed by the Destination group of hotels and resorts. It's location and the surrounding environment makes it an ideal spot for both holiday seekers and business travelers. The resort offers a wide range of activities and services to make each stay as memorable as the last one. Resort at Squaw Creek operates based on values that take care of both the internal as well as external customers and it all starts at the human resource department, that works to find the best candidate for each open position within the department. Once on board employees are given comprehensive training in how to provide first rate hospitality. Programs include “Everybody is a concierge,” Freeman Group hospitality standards training and guest resolution skills. From hiring through initial and continuous training, the resort at squaw creek has a single focused goal to exceed the expectation of each and every guest passing through its doors. As a home owner of one of the Resort rooms, suites or penthouses, people enjoy all Destination privileges. Due to its gracious hospitality and full-service amenities, it was ranked among the top 25 ski resorts in North America by “Conde Nast Traveler Magazine.”
In order to operate successfully and be at the top in face of competitors the resort has its operating standards which always keeps service first. Apart from its hospitality, the resort also has a few trade secrets that help in its day to day business and also to compete. Trade Secrets are an integral part of the hospitality industry and just like in any other industry the company will take necessary precautions to protect its trade secret from unauthorized infringement. Like any service industry, Hotels and Resorts need to protect informations such as their customer list, supplier list, receipts because such...