Case Study of Training Program Deficiencies for ABC, Inc
R. S. Heberling
September 17, 2013
Case Study of Training Program Deficiencies for ABC, Inc.
This case study will identify root causes and key contributing factors of ABC, Inc’s. recent failure of its new hire orientation and training program and make recommendations to boost program and company performance.
In early April campus recruiter Carl Robins scheduled a new hire orientation to begin June 15 with an intended work start date of July 1. This was Mr. Robins first recruiting and training effort and he was only a six-month employee himself. He had recruited 15 new hires, all of which were slotted to work for Operations Supervisor, Monica Carrolls. Ms. Carrolls’ first and only involvement came on May 15 through a personal communication with Mr. Robins when she inquired about the status of the training schedule, orientation, manuals, policy booklets, physicals, drug tests, and other requirements be accomplished. Mr. Robins informed her that all tasks would be arranged and completed on time. Mr. Robins did nothing further until two weeks later when he checked the status of the in-processing for the new hires. At this time he discovered there were serious deficiencies with their progress and the intended location for the training has been reserved by technology services for the duration of the scheduled training window.
Based on 20 years of Operations Supervisor, Training Program Manager, and Program Evaluation and Compliance Investigator experience, the following have been determined to be causal factors to the failure of this orientation and training evolution.
* Lack of communication was a major contributor to the downfall of this evolution and appears pervasive throughout the company. Ms. Carrolls’ first, and only, communication with Mr. Robins concerning her section’s 15 new hires was 21 days post scheduling of the...