This unit is designed to develop communication skills. You will be exploring ways to overcome barriers to communication and develop your own skills to one- to- one communication.
After this unit you should be able to include;
Understand effective communication and interpersonal interaction in health and social care.
Understand factors that influence communication and interpersonal interaction in health and social care settings.
Understand ways to overcome barriers in health and social care settings.
Be able to communicate and interact in a health or care environment.
Developing Effective Communication in Health and Social Care
What is communication?
There are various categories of communication and more than one may occur at a time. The basic definition for Health and Social Care context is to understand the needs of the person and gain their personal trust and act on helping their needs. Interpersonal interaction is the forms of communicating for example none- verbal, which includes things such as eye-contact, hand gestures and facial expressions. ‘Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish’ (Accessed 13/12/13 at 10: 43am) (Lawrence Robinson)Verbal interactions include Jargon, oral speech, and monotone. Communication and interpersonal interaction have a major impact on the service user when working in an Health and social care environment, as both of them together create effective communication for example when working in a care home you are going to need to be able to use the interpersonal interactions to be able to have effective communication and earn the trust of others.
What is active listening?
A person who uses active listening pays close attention to what the other person is saying and notices the...