Unit 501 – Introduction.
The purpose of this unit is to assess the learners knowledge, understanding and skills required to develop communication systems for meeting individual outcomes and promoting partnership working. The unit explores the challenges and barriers to communication and the importance of effective management information.
Outcome 1.1 – Review the range of groups and individuals whose communication needs must be addressed in my own job role.
In my role at the Priory Care Home there is a great number of individuals and groups to communicate with whose needs must be addressed to ensure effective communication. It be a good communicator is at the centre of being a good manager and care worker, it is at the heart of everything we do and fundamental to the care sector.
The main groups and individuals I have identified are referred to below.
Service Users or Residents - As a private care home we have a wide range of people staying with us. In simple terms there are permanent residents that are likely to stay with us for the rest of their lives and respite or temporary residents who are with us for a specific recovery period or to allow cares in another setting a break. There are numerous reasons for people to be resident with us and this creates a range of communication issues. From a physical disability that affects their ability to move and be independent but not communicate, to sensory issues such as deafness or blindness. We have residents with advanced dementia and confusion as well as people with schizophrenia. Another category would be residents with speak impediments, they may have had a stroke or other such incidents that leave them finding it difficult to speak.
Residents need to be communicated with effectively for the broadest range of reasons from the mundane offering food and beverages or clothing choices, being friendly and supportive, conversationally then all the way through to effective care planning and such matters as...