1. What are some of the system integration challenges faced by UPS?
Some of the system integration challenges that UPS faced were: manual data entry input to multiple systems resulted in sending packages to the wrong addresses and loading boxes on the wrong trucks. Compared to Fed Ex e-business, UPS continued to use the “brick-and-mortar” type of business, which deals with its customers face to face in an office or store that the business owns or rents, such as a grocery store or corner bank. UPS also found themselves completely redesigning their processes during the integration stage. The main challenge in this was integrating information to sustain real-time connectivity. Also, they were tested by customers’ desires to buy, sell, and research on their own footing. Originally, they experienced an overwhelming number of customer service calls, which became expensive and time consuming to manually locate package statuses, so the task at hand was to put the power back into the customers’ hands and provide them with reliable and accessible information. They needed to bridge the gap between physical products/services and access to electronic information. UPS made a lot of errors in their original process, such as sending packages to the wrong addresses, loading boxes on the wrong trucks, and picking the wrong boxes just because many UPS products look very similar UPS faced the typical challenges of any shipping company
2. Discuss the system integration solution at UPS. How does it help UPS integrate new technologies?
After restructuring their SWOT analysis, UPS decided to focus on customer service using technology. UPS wanted to centralize their data into one of two large data centers to eliminate redundant data from being entered. The IT department played a critical part from a business point of view with the integration of their system by installing several different ERP systems to handle all business activities. UPS made sure that any new technologies...