Is communication inherently the same whether it is done over the phone, through the computer, or in person? The way in which a message is conveyed can make a big difference in the way it is received. Communication through a phone call or in person can produce a speedy response and individuals are able to pass on a great deal of information relatively quickly; however, communication over the phone lacks the nonverbal cues that are present in a face-to-face conversation. Likewise, a message conveyed over the computer via electronic mail or instant communication is very different from oral communication. For example, an electronic mail lacks emotion and the reader has more room to mistakenly interpret the tone of the writer. On the other hand, communication via the computer provides a paper trail—“a necessity in these times of litigation and extensive government regulation” (Guffey, 2006, p. 18). It can also be a very convenient way to be in touch since both communicating parties are able to compose and read messages when their schedules permit.
Why would a manager choose to convey especially good or bad news in person to his or her employees instead of through email? A manager would choose to convey an especially good or bad message in person instead of through email because emails can be impersonal and can lack emotional content. According to Robbins and Judge (2007), “they’re not the ideal means to convey information like layoffs, plant closings, or other messages that might evoke emotional responses and require empathy or social support” (p. 378). On that note, one might conclude that it is better to communicate especially good or bad news in person.
What is one instance where you have miscommunicated something? There was one time when I needed to borrow a textbook from my friend Elaine for a writing class. Before leaving for class I sent Elaine a text message to her phone reminding her to carry the book to class; however, by the time...