Southwest Airlines: Organizational Recruitment and Development
“Dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride and company spirit” while a powerful mission statement can make a difference in the way an organization is ran, it becomes weak when the organization stakeholders and employees don’t believe in it, enforce it, practice it when leading and re-evaluate it periodically. A mission statement will not have an impact without the backing of the organization’s personnel.
SWA works to maintain faithful customers, great employees, competent leaders and an excellent reputation within the airline industry. SWA has a great concentration of efforts in the areas of safety and efficiency/customer service. The airline industry is well known for its competitive edge and reaching out to customers by offering low air fare, no baggage fees, friendly employees, air miles discounts, media players and food options. As one of the leaders in the airline industry, SWA’s Mission clearly identifies its commitment to service and the wellbeing of its employees.
Southwest Airlines has spent a remarkable amount of time, effort and money to study, attract, hire and retain competent leaders to benefit the SWA organization, its employees, clientele and stakeholders. There are some common traits that ALL leadership have in common regardless of the type of business, a good leader should:
Inspire Action - Try to paint a vision of the future that inspires your people to do whatever it takes to get there. The best leaders also clear away the organizational roadblocks that constrain employees’ natural creativity and initiative, unleashing a tremendous amount of energy in the process.
Be Optimistic - We all want to work with and for people who lift us up into the clouds instead of dragging us down into the mud. Make sure to seek out the positives in your people, helping them overcome their own feelings of...