What the customers want/ Their expectations:
Since the process of replacing or renovating the whole ducting system is very expensive thus customers resort to alternatives which provide air duct cleaning.
Customers consider having the air ducts in their homes cleaned if:
* There is substantial visible mould growth inside hard surface (e.g., sheet metal) ducts or on other components of your heating and cooling system.
* Ducts are infested with vermin, e.g. (rodents or insects); or
* Ducts are clogged with excessive amounts of dust and debris and/or particles are actually released into the home from your supply registers.
It is believed that cleaning of air ducts may improve the efficiency of your system, resulting in a longer operating life, as well as some energy and maintenance cost savings. The improvement in IAQ would also directly affect the health of the patients/customers in case of hospitals and hotels. But however, it is not compulsory for them to install air cleaning ducts because duct cleaning has never been shown to actually prevent health problems. Neither do studies conclusively demonstrate that particle (e.g., dust) levels in homes increase because of dirty air ducts. This is because much of the dirt in air ducts adheres to duct surfaces and does not necessarily enter the living space. Moreover, there is no evidence that a light amount of household dust or other particulate matter in air ducts poses any risk to your health. Thus the customers might be reluctant to spend much of their money or time on the cleaning of air ducts.
In case customers consider professional advice, the following should be kept in mind:
Expectations From an Air Duct Cleaning Service Provider
The service provider should:
| Open access ports or doors to allow the entire system to be cleaned and inspected. |
| Inspect the system before cleaning to be sure that there are no asbestos-containing materials (e.g., insulation, register boots, etc.) in...