Case study: Practising what we preach: Before becoming part of Steria HR transformation resulted in 55% savings for Xansa with staff freed up to play more strategic roles in the company's success
With a diverse workforce resulting from complex mergers, acquisitions and TUPE transfers, outsourcing and technology specialists Xansa faced a complex HR challenge. They needed to deliver best practice, respond to a rapidly changing organisation and reduce the cost of HR worldwide. In 2001, Xansa undertook a transformation that helped break new ground in HR shared services.
Following a successful implementation of a customised PeopleSoft HR system, Xansa started working as a shared service, using Reading as the hub of activity. Xansa immediately benefited from improved delivery and was better able to respond to the peaks and troughs of activity characteristic of a major outsourcer. After the first successful year, the project team was tasked with finding cost savings opportunities and began a phased transfer of HR processes to New Delhi, India.
HR specialists recruited in India visited Xansa's Reading office for training and Xansa's UK team visited India to ensure a smooth knowledge transfer. Processes such as management reporting, offer letters, leaver administration and training bookings were moved to the Indian team. Early issues and misunderstandings were resolved as the UK team provided support and advice at every stage and quality control measures were improved along with detailed documentation. By January 2005, all employee data changes, travel allowance calculations and absence monitoring was being run from Delhi. The final phase to be offshored was the call and email handling, which moved without a hitch.
Xansa was able to reduce the HR budget by 55%, without making any UK redundancies. Careers in Xansa's HR department have become more varied and, despite a workforce growing by 16% over the course of the...