啊每日按时

啊每日按时

|Started on |Saturday, 19 October 2013, 7:59 PM |
|State |Finished |
|Completed on |Saturday, 19 October 2013, 8:33 PM |
|Time taken |33 mins 54 secs |
|Marks |9.00/10.00 |
|Grade |4.50out of a maximum of 5.00 (90%) |


窗体顶端

Question 1
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This function acts as the single point of contact and communication to the users and a point of co-ordination for several IT groups and processes:
Select one:
a. IT operations management
b. incident management
c. service desk[pic]
d. IT function
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The correct answer is: service desk

Question 2
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Which one of the following statements is TRUE?
Select one:
a. There is a distinction between performance and output[pic]
b. There is no distinction between metrics and measuring
c. KPI stands for key performance integration
d. Continuous measuring and exception-based monitoring are both mainly used for essential systems
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The correct answer is: There is a distinction between performance and output

Question 3
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Which of the followings statements is true?
Select one:
a. the problem manager is responsible for managing major incidents
b. the problem manager...

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