The ability to link unique positive emotions with service brands is an essential strategy for all service firms. "Consumers who have an emotional link with a brand are less likely to be price sensitive so long as they continue to derive emotional satisfaction from the brand" (Mahajan &
Emotional Intelligence and Performance
According to Tweedy and Wright (2006), based on research done by Boyartzis and McKee, superior performers attained more senior positions based on a higher level of emotional intelligence competencies and not technical expertise. Emotional stability and b
Many people are unable to express and cope with their emotions. Because people lack certain social skills and tend to have low self esteems, this makes them vulnerable to rejection and criticism. People of this nature have low emotional intelligence or EQ.
Are Women Really More Emotional Than Men? Generally speaking women are seen as the more emotional ones, but all human beings are full of emotions
including men. Both men and women have the same types of emotions but they are expressed in different ways.
When I first read the article I chuckled b
By: Reuven Bar-On
University of Texas Medical Branch
Original Reference - Reprinted With Permission
Bar-On, R. (2006). The Bar-On model of emotional-social intelligence (ESI). Psicothema, 18 , supl., 13-25.
"Emotional intelligence" has become a major topic of interest in sci
A day laborer was sentenced today to 26 years to life in state prison for murdering his boss by repeatedly hitting the landscaper in the back of the head with a shovel and pickaxe as shocked co-workers and police looked on.
A day laborer name Ernesto Hernandez Avalos, 28, of Santa A
To Be a Man
To be a man in today’s American society means finding a balance between success and family values while diminishing the impact of everyday trials such as rage and lust with intermittent triumphs. Modern America has placed earmarks on occupational success. These earmarks are those s
Consumer Emotional Intelligence: Conceptualization, Measurement, and the Prediction of
Consumer Decision Making*
*Accepted for publication to Journal of Consumer Research on 09/14/2007.
This research details the development of the “Consumer Emotional Intelligence Scale” (CEIS)
Individual and Social Processes
In the book Emotional Intelligence by Daniel Goleman, the central thesis that he tries to point out is that emotional intelligence may be more important than I.Q. in determining a person's well being and success in life. At first I didn't know what Goleman was tal
"Stabilität über alles"
The Transition of German and Hungarian Politics since 1989
There can be little doubt when studying the political transition within Germany and Hungary that since 1989 there has been a change in ideology since the collapse of the communist regime in Eastern Europe and
Personal Integrity and the Sense of Duty:
The Psychological Importance of Moral Action*
You are walking down a crowded sidewalk, when you stop at the newspaper
stand. The woman in front of you is trying to buy a newspaper while, a the same time,
loudly and obnoxiously chatti
In “A Streetcar Named Desire,” Tennessee Williams uses many literary elements throughout his work; although, none is more prevalent than symbolism. “A Streetcar Named Desire” is about a Southern belle, Blanche Dubois, and her emotional breakdown from the desire of men. Williams uses color
Emotional and Rational Appeals
In many studies, data has been led to suggest that rational messages may
encourage the generation of content based cognitive responses and lead to
attitudes heavily influenced by these cognitions. Studies have also led to
suggest that people in negative moo
The characters of several stories such as, “The Necklace,” “A Retrieved Reformation,” and “Through the Tunnel,” go through physical and emotional challenges to acquire knowledge and wisdom. In the story of “The Necklace,” a young man and his wife are invited to a grand ball. The wif
The management and leadership of organisations is played out through formal organisational structures with their accompanying rules and regulations, but the practice of both management and leadership influences is also influenced by, an organisation’s culture, the way power is distributed and the
King Lear’s Emotional Stages
Throughout the play King Lear, Shakespeare portrays King Lear as a
normal human being with a very complex and fragile character. In this very
sentimental play, Shakespeare places Lear through the worst anguish of his
life (Bruhl 312). The anguish Lear goes
Jane Eyre by Charlotte Bronte
Jane Eyre’s relentlessness delineates her continuous search between emotional exile and spiritual imprisonment: “The more solitary, the more friendless, the more unsustained I am, the more I will respect myself” (270). Basically, Jane is searching a balance bet
Asymmetry in Facial Emotional Expression.
Research in the past has demonstrated that the right hemisphere of the brain is dominant in the perception and expression of emotion. As a result of crossing of the nervous system, the expectation was that the left side of the face would e
A Fabulous Analysis of the Flamboyantly Gay Reaching the Breaking Point
Have you ever heard a heterosexual talking about a homosexual, saying things like "Jake would be a cool guy if he wasn't such a flamer" or "I don't have a problem with gays, but I just want to know why he has to act so g
When reviewing Nathaniel Hawthorne's Tales, Edgar Allen Poe pronounced that the short story, if skillfully written, should deliver a single preconceived effect- an effect upon which incidents be fashioned to accommodate that effect. Edgar Allen Poe was indeed a skillful writer. His short story, "The
To keep up with today's volatile marketplace, an organization should be able to adapt to its environment so that it is able to stay competitive. In order to accomplish the often times difficult task of continuous growth, in all its facets an organization has to plan and be prepared to change in the
MAJOR MOTIVATIONAL AND EMOTIONAL RESPONSE THEORIES
Define the major motivational and emotional response theories that influence behavior.
"Emotion is a feeling state involving physiological arousal, a cognitive appraisal of situation arousing the state, and an outward expression of the sta
Survival n 1: a state of surviving; remaining alive [syn: endurance] 2: a natural process resulting in the evolution of organisms best adapted to the environment [syn: survival of the fittest, natural selection, selection] (survival in WordNet ® 1.6) http://www.dictionary.com/cgi-bin/dict.pl?term
Emotional Aspects of Abstinence
Classical Argument 2
Through the nineteen-fifties, sex was a taboo subject, barely even talked about between spouses. Today, sex education is mandatory in many schools, teaching children about sex at a fairly young age. Many different forms of birth cont
"You must put your emotions into your work" is a phrase often heard in life. It proposes that emotions, which are often ignored, are a key to success. This holds true in many regards, however there are times when emotion should be restricted in swaying one's thoughts. The pu
Hamlet: Emotional States
Hamlet went through various emotional states because of different
unfortunate circumstances that confronted him. Yet Hamlet never went so far
over "the edge" so as to not come back from reality, yet for reasons
psychological, he procrastinated actions that he should
CHAPTER 1: THE PROPOSAL
1. Proposed Title
The emotional response evoked in the female audience during the viewing of The Bold and the Beautiful.
2. Introductions and Orientation
The study of people's interests in soap operas and their emotional link to them has been a long-standing fasci
Emotion is an opinion or affect that occurs when a person is in a state or interaction that is pertinent to the person. Behavior that expresses the pleasantness or unpleasantness of the position he or she is in, or the transaction he or she is experiencing emotions. In The Expression of Emotions in
Social and Emotional Development
Child Development - Social and Emotional Development
As we grow older we change; these changes are most visible during infancy and childhood. From birth, babies grow larger and show noticeable development in both their soci
What is personality?
• Personality is an enduring pattern of an individual’s behavior.
What are personality characteristics?
• Personality characteristics help us tell people apart and anticipate their behaviors.
Details of various personality characteristics (e.g., self-esteem, locus