CASE STUDY : YAKKATECH. INC. (Steven L. McShane, The University Of Western Australia.
1. What symptom(s) in this case study suggest that something has gone wrong?
In this case study, the symptoms that suggest that something has gone wrong are the customer complaints regarding the poor quality...
3. What structural and other changes would you recommend that might
improve this situation in the long term?
© Copyright. Steven L. McShane and David Lebeter. This case is based
on actual events, but names and some characteristics have been changed
to maintain anonymity.
rules or goals and objectives for the team. To be an effective team, Bacon should have implemented a process for the task force to develop as a team. McShane notes that teams working together develop norms, cohesion, and trust, collectively known as team processes. These team processes would enable members...
Introduction to the Field of Organizational Behaviour
Canadian OB 8e McShane/Steen 1
© 2012 The McGraw-Hill Companies, Inc. All rights reserved
Steam Whistle Brewing Co.
Several organizational behaviour practices have contributed to Steam Whistle Brewing Co. s success, such as leadership...
Canadian OB 9e: McShane/Steen/Tasa
What are Teams?
Groups of two or more people
Exist to fulfill a purpose
Interdependent -- interact and influence each other
Mutually accountable for achieving common goals
Perceive themselves to be a team
Canadian OB 9e: McShane/Steen/Tasa
(McShane & Von Glinow, 2008 p. 304)
The first type of team building that EcoSeagate addresses is goal setting where the team clarifies the performance goals, increases the team’s motivation to accomplish these goals and establishes a mechanism for feedback on a team’s performance. (McShane & Von...
employee morale and plummeting stock prices.
Despite shortfalls in revenues, The Home Depot has built a high level of organizational commitment (McShane & Glinow, 2005) by providing incentives, rewards and bonuses even through the tough times (Datamonitor, p. 20). Radio Shack also faced plummeting...
Canadian OB9e: McShane/Steen/Tasa
Communication: Definition and
Process by which information is transmitted and
understood between people
• Transmitting intended meaning (not just symbols)
Importance of communication
• Coordinating work activities
little competition; however the competition has increased in cellular (mobile) telephone business and other technologies such as voice-over-internet. (McShane & Von Gilnow, 2010, p. 379) Since the company’s dominance was threatened by emerging technology, the Board of Directors decided to hire Lars Peeters...
McShane et al. (McShane, et al., 2010) describes motivation as “the forces within a person that affect his or her direction, intensity and persistence of voluntary behavior”. In this section, we will examine how strategies implemented by the Qantas leadership influences its employees’ motivation...
to which one belongs. A major trait of leadership involves competency. The competency trait includes knowledge, skills, abilities, and values. (McShane & Glinow 2005, p. 4)
A recently viewed simulation involved a telecommunications company named CrysTel which is based in Illinois. CrysTel employs...
their family (McShane, Von Glinow, & Sharma, 2011, p. 161). Healthcare workers are expected to be pictures of strength to the patient and their families. When this type of emotional conflict develops between required and true emotions, the employee is practicing emotional dissonance (McShane et al., 2011...
about|parallel assumptions, values and |
| |how the organization should interact with its environment.” (McShane & Von |beliefs;” (McShane & Von Glinow, |
| |Glinow, 2004, p. 478). |2004, p...
McShane and Von Glinow state that “the best organizational structure depends on the organization’s external environment, size, technology, and strategy” (409). To identify the best organizational structure for Protegé Engineering, I will first determine what ‘Organizational Structure’...
to the division of labor as well as the patterns of coordination, communication, work flow, and formal power that direct organizational activities (McShane & Von Glinow, 2005, p. 446), is based off the primary means of coordination of formal hierarchy. The formal hierarchy assigns legitimate power to...
decision-making qualities at the lower levels of management like the structure at Good Sport. The flow of communication is more vertical than horizontal (McShane & Von Glinow, 2005). The chain of command, at Good Sport, flows from lower management to senior management then up to executive management and the...
expert power, referent power comes from within the person. It is largely a function of the person's interpersonal skills and usually develops slowly,” (McShane & Von Glinow, 2005). The manager used referent power by allowing the product developer to present the product to the sales team and highlight the features...
Steven L. McShane
University of Western Australia
This case may be used by current adopters of:
S. L. McShane Canadian Organizational Behaviour, 5th ed. (Toronto: McGraw-Hill
Ryerson, 2004); S. L. McShane & M. A. von Glinow, Organizational Behavior, 3rd ed.
the division of labor as well as the patterns of coordination, communication, work flow, and formal power that direct organizational activities."(Mcshane & Von Glinow, 2005, 446) What kind of structure does GS represent? Is the structure formalized (where the product is adhered to based on exact standardizations...
corporate development and financial activities. This provided the needed span of control that would assist the company in achieving its’ successes (McShane & Von Glinow, 2004). Don Ruiz the CEO of Gene One will need to assess the talents of his senior leadership team and if necessary will need to make...
C H A P T E R
F I V E
© The McGraw-Hill Companies, Inc. 2000
What is Stress?
• An adaptive response to a situation that is
perceived as challenging or threatening...
C H A P T E R
McShane/ Von Glinow 2/e
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Jane Buckley: Golf Networker
Networking with clients on the
golf course helps Jane Buckley
maintain her power at Compass
organizational, and social objectives within an organization. Organizations are groups of people who work interdependently toward some purpose (McShane & Von Glinow, 2009). The understanding OB is a skill and tool that can have considerable influence on ones career, also in the success and effectiveness...
The Hierarchy of Needs
Comprise of five categories of needs.
Most critiques have dismissed the hierarchy of needs as a motivational theory
(McShane & Von Glinow, 2010:136). One of the major concerns with the
hierarchy of needs is the methodology that Maslow used, he undertook a
Corporation was based on the values imposed by Yates. He believed that “seniority was sacrosanct, and neither creativity nor hard work replaced it” (McShane 539). This created a dominant organizational culture that believed that loyalty to Alan Yates was all that mattered, considering that the employees...
the division of labor as well as the patterns of coordination, communication, work flow, and formal power that direct organizational activities” (McShane & Von Glinow, 2004, Chap. 15, p. 2). It contains the traditional organizational chart. It has a CEO that manages four platform teams that consist...
adopt a different organizational structure than will a business that hires a number of recent college graduates, who require extensive supervision. (McShane and Steen, p. 362).
In this assignment I would like to offer to your attention an ABC Ltd. IT company, it’s organizational structure, job design...
Introduction to the field of organisational behaviour
© 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione
Chapter learning objectives
1. 2. 3. 4. Define organisation. Define organisational behaviour. ACTIVITY 1.1: It All Makes Sense...
tremendous amount effort and vigilance (Mcshane & Steen, 408).
According to Mcshane & Steen in Canadian Organizational Behaviour, 8th Edition, many people today still resist change as it was reported that 71% of Canadian managers says that their employees resist change (Mcshane & Steen, 410). There are several...
subsequently turned into outputs such as products, services, employee behaviours, profits/ losses, and waste/ pollution (McShane & Steen, 2009, p. 4).
According to the open systems theory (McShane & Steen, 2009, p. 4), the organization Napanee Beer Company’s internal subsystems were not operating efficiently...