CASE STUDY : YAKKATECH. INC. (Steven L. McShane, The University Of Western Australia.
1. What symptom(s) in this case study suggest that something has gone wrong?
In this case study, the symptoms that suggest that something has gone wrong are the customer complaints regarding the poor quality...
3. What structural and other changes would you recommend that might
improve this situation in the long term?
© Copyright. Steven L. McShane and David Lebeter. This case is based
on actual events, but names and some characteristics have been changed
to maintain anonymity.
Introduction to the Field of Organizational Behaviour
Canadian OB 8e McShane/Steen 1
© 2012 The McGraw-Hill Companies, Inc. All rights reserved
Steam Whistle Brewing Co.
Several organizational behaviour practices have contributed to Steam Whistle Brewing Co. s success, such as leadership...
organizations are going to operate the same.
By definition, “organizations are groups of people who are working interdependently toward some purpose.” (McShane, 2013) pg. 4. Knowing that all people have a different genetic makeup and that organizations are made up of groups of people, it is not had to believe...
Canadian OB 9e: McShane/Steen/Tasa
What are Teams?
Groups of two or more people
Exist to fulfill a purpose
Interdependent -- interact and influence each other
Mutually accountable for achieving common goals
Perceive themselves to be a team
Canadian OB 9e: McShane/Steen/Tasa
to the division of labor as well as the patterns of coordination, communication, work flow, and formal power that direct organizational activities (McShane & Von Glinow, 2005, p. 446), is based off the primary means of coordination of formal hierarchy. The formal hierarchy assigns legitimate power to...
employee morale and plummeting stock prices.
Despite shortfalls in revenues, The Home Depot has built a high level of organizational commitment (McShane & Glinow, 2005) by providing incentives, rewards and bonuses even through the tough times (Datamonitor, p. 20). Radio Shack also faced plummeting...
Canadian OB9e: McShane/Steen/Tasa
Communication: Definition and
Process by which information is transmitted and
understood between people
• Transmitting intended meaning (not just symbols)
Importance of communication
• Coordinating work activities
(McShane & Von Glinow, 2008 p. 304)
The first type of team building that EcoSeagate addresses is goal setting where the team clarifies the performance goals, increases the team’s motivation to accomplish these goals and establishes a mechanism for feedback on a team’s performance. (McShane & Von...
to which one belongs. A major trait of leadership involves competency. The competency trait includes knowledge, skills, abilities, and values. (McShane & Glinow 2005, p. 4)
A recently viewed simulation involved a telecommunications company named CrysTel which is based in Illinois. CrysTel employs...
C H A P T E R
McShane/ Von Glinow 2/e
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Jane Buckley: Golf Networker
Networking with clients on the
golf course helps Jane Buckley
maintain her power at Compass
their family (McShane, Von Glinow, & Sharma, 2011, p. 161). Healthcare workers are expected to be pictures of strength to the patient and their families. When this type of emotional conflict develops between required and true emotions, the employee is practicing emotional dissonance (McShane et al., 2011...
expert power, referent power comes from within the person. It is largely a function of the person's interpersonal skills and usually develops slowly,” (McShane & Von Glinow, 2005). The manager used referent power by allowing the product developer to present the product to the sales team and highlight the features...
the division of labor as well as the patterns of coordination, communication, work flow, and formal power that direct organizational activities."(Mcshane & Von Glinow, 2005, 446) What kind of structure does GS represent? Is the structure formalized (where the product is adhered to based on exact standardizations...
working, but a great leader will adjust his or her leadership plans accordingly. Organizations are currently concerned with a lack of leadership talent (McShane & Glinow, 2005).
A social network has to be present for any leadership theory to work, because “relationships serve as conduits for information...
organizational, and social objectives within an organization. Organizations are groups of people who work interdependently toward some purpose (McShane & Von Glinow, 2009). The understanding OB is a skill and tool that can have considerable influence on ones career, also in the success and effectiveness...
the division of labor as well as the patterns of coordination, communication, work flow, and formal power that direct organizational activities” (McShane & Von Glinow, 2004, Chap. 15, p. 2). It contains the traditional organizational chart. It has a CEO that manages four platform teams that consist...
tremendous amount effort and vigilance (Mcshane & Steen, 408).
According to Mcshane & Steen in Canadian Organizational Behaviour, 8th Edition, many people today still resist change as it was reported that 71% of Canadian managers says that their employees resist change (Mcshane & Steen, 410). There are several...
Corporation was based on the values imposed by Yates. He believed that “seniority was sacrosanct, and neither creativity nor hard work replaced it” (McShane 539). This created a dominant organizational culture that believed that loyalty to Alan Yates was all that mattered, considering that the employees...
subsequently turned into outputs such as products, services, employee behaviours, profits/ losses, and waste/ pollution (McShane & Steen, 2009, p. 4).
According to the open systems theory (McShane & Steen, 2009, p. 4), the organization Napanee Beer Company’s internal subsystems were not operating efficiently...
about|parallel assumptions, values and |
| |how the organization should interact with its environment.” (McShane & Von |beliefs;” (McShane & Von Glinow, |
| |Glinow, 2004, p. 478). |2004, p...
Steven L. McShane
University of Western Australia
This case may be used by current adopters of:
S. L. McShane Canadian Organizational Behaviour, 5th ed. (Toronto: McGraw-Hill
Ryerson, 2004); S. L. McShane & M. A. von Glinow, Organizational Behavior, 3rd ed.
McShane and Von Glinow state that “the best organizational structure depends on the organization’s external environment, size, technology, and strategy” (409). To identify the best organizational structure for Protegé Engineering, I will first determine what ‘Organizational Structure’...
decision-making qualities at the lower levels of management like the structure at Good Sport. The flow of communication is more vertical than horizontal (McShane & Von Glinow, 2005). The chain of command, at Good Sport, flows from lower management to senior management then up to executive management and the...
rules or goals and objectives for the team. To be an effective team, Bacon should have implemented a process for the task force to develop as a team. McShane notes that teams working together develop norms, cohesion, and trust, collectively known as team processes. These team processes would enable members...
corporate development and financial activities. This provided the needed span of control that would assist the company in achieving its’ successes (McShane & Von Glinow, 2004). Don Ruiz the CEO of Gene One will need to assess the talents of his senior leadership team and if necessary will need to make...
C H A P T E R
F I V E
© The McGraw-Hill Companies, Inc. 2000
What is Stress?
• An adaptive response to a situation that is
perceived as challenging or threatening...
adopt a different organizational structure than will a business that hires a number of recent college graduates, who require extensive supervision. (McShane and Steen, p. 362).
In this assignment I would like to offer to your attention an ABC Ltd. IT company, it’s organizational structure, job design...
for self-fulfillment and the realization of one’s potential” (McShane, Von Glinow). While Maslow’s theory also states four other needs, he also states that the “strongest source motivation is the lowest unsatisfied need at the time” (McShane, Von Glinow). This need could also be viewed as a need for achievement...
Introduction to the field of organisational behaviour
© 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione
Chapter learning objectives
1. 2. 3. 4. Define organisation. Define organisational behaviour. ACTIVITY 1.1: It All Makes Sense...