Applying the Learning Curve Theory
When running a business, to be successful a company must find ways to develop the operation system to help increase revenue. Mario’s pizzeria is successful but still needs to improve on his operations, specifically his customer waiting time. Customers are normally the most important part of a business and when they are dissatisfied the business could fail. The following will offer different scenarios to help Mario with his pizzeria by adding to the operations and satisfying the customers.
Process Performance Data
The success of any restaurant business is not only hinged upon the quality of the food but is also centered on the wait staff, kitchen staff and most importantly, the customer service. To help Mario achieve success the tables for 4 were decreased to 10 and tables for 2 were increased to 8. The wait staff was increased by one person making a total of 5 people and the kitchen staff was increased by two people for a total of 4. Mario has a total of 4 ovens. Adding these changes has decreased the average wait time to just over 5 minutes per customer and yielding a profit of $1,249.00. Mario was pleased with this change because his customers were satisfied with the smaller wait time and he was able to keep his employees while still earning a profit.
During weeks 5 and 6 the table total remained the same, but the wait staff was decreased by one person and the kitchen staff was decreased by 2 and there are 4 ovens. The average wait time per customer was decreased by one minute. This is due to the purchase of the Menupoint software; though the software was expensive it added a valuable decrease in wait time for customer, adding to the overall profit of the pizzeria. After purchasing the software the profit of Mario’s was increased to $1,649.00.
During weeks seven and eight the tables for 4 were increased to 17 and the tables for two were increased to 12; this was due to being able to rent the next store...