Theories of interpretation
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Group theories at work. Because one person in the team does something then the others will follow
Understanding the factors that influence user acceptance of information technology is of interest both to researchers in a variety of fields as well as procurers of technology for large organizations. The present chapter reviews literature which demonstrates the nature of technological acceptance is mediated by distinct factor groups related to the psychology of the users, the design process of information technology, and the quality of the technology in user terms. It is concluded that current research offers insights that can support the derivation of reliable predictions of user acceptance. However, potentially overlapping theories seem to exist independently of each other and there exists scope for a unifying framework to extend innovation diffusion concepts and systems design models (particularly user-centered design) into a formal theory of user acceptance of information technology.
INTRODUCTION
While millions of dollars have been spent on information technology in the US over the last 30 years, there has been recent debate over the extent to which such expenditures have produced benefits to business and academia (LANDAUER). At least part of this debate revolves around the issue of whether information technology is actually accepted by its intended users. Without acceptance, discretionary users will seek alternatives, while even dedicated users will likely manifest dissatisfaction and perform in an inefficient manner, negating many, if not all, the presumed benefits of a new technology (EASON). In the present chapter, we will review the treatment of the issue of user acceptance and its corollary-resistance-as it applies to information technology design and implementation. In so doing, we will draw on literature in the distinct areas of innovation diffusion, technology design and implementation, human-computer...