BSOP 326 Week 1
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WEEK 5DQ 1 Cost of Quality
WEEK 5DQ 2 Supplier Relationships
WEEK 6DQ 1 Statistical Tools
WEEK 6DQ 2 Inspection & Process Evalutions
WEEK 7DQ 1 Implementing TQM
WEEK 7DQ 2 What is Six Sigma
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BSOP-326 Week 4 High-Performance Work Systems - Midterm
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11. (TCO 2) Systems thinking can be applied to the analysis of _____. (Points : 5)
12. (TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____. (Points : 5)
13. (TCO 5) “Moments of truth” are instances when which of the following occurs? (Points : 5)
14. (TCO 5) Which of the following is not true about the American Customer Satisfaction Index? (Points : 5)
15. (TCO 7) Which of the following is not considered a “hard” measure of the effectiveness of human-resource management? (Points : 5)
16. (TCO 4) Which of the following is the primary reason for Deming’s position that slogans should be eliminated? (Points : 5)
17. (TCO 4) The Deming philosophy focuses on improvements in product and service quality by _____. (Points : 5)
18. (TCO 8) The key stages of a team’s life cycle include all of the following, except for _____. (Points : 5)
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BSOP-326 Week 7 Fujiyama Electronics Case Study
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Project Deliverables
The student will submit the completed case study in a Word document to their Dropbox by the end of class Week 7. The paper is worth 50 points.
The student will complete and/or answer the following questions.
Calculate X-Bar-Bar, R-Bar, and associated control limits using the data in the table above. Create...