Tools List (ch. 1-8)
Chapter 1:
Organizing: Deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company. As a manager you would need to organize your staff schedules and duties in order to be effective and time efficient. Without organization a manager would not be able to help run the business.

Planning: Determining organizational goals and a means for achieving them. As a manager when organizing stock for the store, you need to plan out how much supplies you need and how quickly you anticipate running out of stock again. If a manager didn’t plan out how much supplies they needed, they would constantly be having to much or to little of certain products.

Controlling: Monitoring progress toward goal achievement and taking corrective action when progress isn’t being made. If a manager of a used car lot noticed one of his employees had not sold a car in over a month, he would have to take control over the situation. The manager would either want to motivate the employee to succeed or remove him from the equation, controlling the situation.

Human Skills: The ability to work well with others. This is a pretty self explanatory rule. If a manager at a nursing home doesn’t have good people skills with his employees their work will suffer. If a manager has good people skills, it will flow more fluently in the work place.

Chapter 2:

Integrative conflict resolution: to have both parties indicate their preferences and work together to find an alternative that they agree on. This could be used when an employee has a scheduling conflict and meets with the manager to discuss a better schedule for her needs.

Discipline: Clearly defined rules and procedures are needed at all organizational levels to ensure order and proper behavior. A manager would use discipline when an employee is unable to meet job requirements, or doesn’t follow the code of conduct for the company.

Chapter 3:...

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