BUS 475 Week 4 Individual Strategic Plan, Part III Balanced Scorecard
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Resource: Exhibit 7-1 in Ch. 7 of Strategic Management
Develop the strategic objectives for your business in the format of a balanced scorecard. The strategic objectives are measures of attaining your vision and mission. As you develop them consider the vision, mission, and values for your business and the outcomes of your SWOTT analysis. Consider the following five quadrants of the balanced scorecard when developing your strategic objectives:
● Shareholder Value or Financial Perspective, includes strategic objectives in areas such as:
● o Market share
● o Revenues and costs
● o Profitability
● o Competitive position
● Customer Value Perspective, includes strategic objectives in areas such as:
● o Customer retention or turnover
● o Customer satisfaction
● o Customer value
● Process or Internal Operations Perspective, includes strategic objectives in areas such as:
● o Measure of process performance
● o Productivity or productivity improvement
● o Operations metrics
● Learning and Growth (Employee) Perspective, includes strategic objectives in areas such as:
● o Employee satisfaction
● o Employee turnover or retention
● o Level of organizational capability
● o Nature of organizational culture or climate
● o Technological innovation
Write a 700 to 1,050-word summary that explains your critical thinking on how you derived your objectives from your vision, mission, values, and SWOTT analysis.
Format paper consistent with APA guidelines.
BUS 475 Week 4 Individual Strategic Plan, Part III Balanced Scorecard
Copy & Paste the link into your browser to get the tutorial:...