Business to Business Ecommerce

Business to Business Ecommerce

Chapter 3 Management Information System In terms of dollar impact, which is more important, B2B or B2C e-commerce? By how much? B2B or Business to Business e-commerce is more important. It may involve millions of dollars compared to business to consumer e-commerce. Should the design of a B2B site be from the customer’s point of view or from the firm’s? Explain. The design of B2B should be from the firm’s point of view because B2B transactions involve very few people, generally those in the information systems groups of the companies affected. The people involved in B2B transactions are usually highly trained in the use of information systems and familiar with the business processes affected by the transactions. It is the exchange of products, services, or information between businesses rather than between businesses and consumers. Should the design of a B2C site be from the customer’s point of view or the firm’s? Explain. In B2C site the design should be from the customer’s point of view, because the customers are involved in this site. Transactions require fundamental design differences Customers may not have expertise with information technology, so the website must offer instructions and help. In short it is the exchange of services, information and/or products from a business to a consumer. List three anticipated benefits of e-commerce. Improved customer service before, during, and after the sale Improved relationships with suppliers and the financial community Increased economic return on stockholder and owner investments. Identify three reasons why firms were initially hesitant to engage in e-commerce High Cost Security concerns Immature or unavailable software What was the dollar amount of e-commerce in the United States in 2003? If past trends continue, what would your projection be for 2010? Why would a firm use an external database...

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