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International Journal of Business and Management
Vol. 5, No. 12; December 2010
Employee Engagement: The Key to Improving Performance
Solomon Markos (Corresponding author)
PhD Scholar, Department of Commerce and Management Studies, Andhra University
Waltair, Visakhapatnam-530 003, Andhra Pradesh, India
Tel: 91-996-664-1683
E-mail: solomonmarkos5@yahoo.com
M. Sandhya Sridevi
Professor, Department of Commerce and Management Studies, Andhra University
Waltair, Visakhapatnam-530 003, Andhra Pradesh, India
Tel: 91-984-884-2230
E-mail: sandhya.sridevi@hotmail.com
Abstract
Employee engagement is a vast construct that touches almost all parts of human resource management facets we
know hitherto. If every part of human resources is not addressed in appropriate manner, employees fail to fully
engage themselves in their job in the response to such kind of mismanagement. The construct employee
engagement is built on the foundation of earlier concepts like job satisfaction, employee commitment and
Organizational citizenship behaviour. Though it is related to and encompasses these concepts, employee
engagement is broader in scope. Employee engagement is stronger predictor of positive organizational
performance clearly showing the two-way relationship between employer and employee compared to the three
earlier constructs: job satisfaction, employee commitment and organizational citizenship behaviour. Engaged
employees are emotionally attached to their organization and highly involved in their job with a great enthusiasm
for the success of their employer, going extra mile beyond the employment contractual agreement.
Keywords: Employee engagement, Employee commitment, Organizational citizenship behaviour, Job
satisfaction
1. Introduction
Managers unequivocally agree that this century demands more efficiency and productivity than any other times
in history. Businesses are striving to increase their performance....