BUSN 258 Academic Professor - Tutorialrank

BUSN 258 Academic Professor - Tutorialrank

BUSN 258 Entire Course (DEVRY)

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BUSN 258 Week 1-7 All Discussion Questions
BUSN 258 Week 4 Midterm
BUSN 258 Week 8 Final Exam
BUSN258 Week 1 Assignment
BUSN258 Week 2 Assignment
BUSN258 Week 2 You Decide
BUSN258 Week 3 Case Study
BUSN258 Week 4 Assignment
BUSN258 Week 5 Assignment
BUSN258 Week 5 You Decide
BUSN258 Week 6 Case Study
BUSN258 Week 7 Assignment
BUSN258 Week 7 You Decide
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BUSN 258 Week 1 Assignment (DEVRY)

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Week 1 DQ 1 - Customer Service – Impact
Week 1 DQ 2 - Building Relationships
Week 2 DQ 1 - Selling
Week 2 DQ 2 - Listening
Week 3 DQ 1 - Customer Contact
Week 3 DQ 2 - The Web
Week 4 DQ 1 - The Unreasonable Customer
Week 4 DQ 2 - Trends
Week 5 DQ 1 - Customer Feedback
Week 5 DQ 2 - Customer Recovery
Week 6 DQ 1 - Customer Expectations
Week 6 DQ 2 - Customer Loyalty
Week 7 DQ 1 - Emotional Labor
Week 7 DQ 2 - Employee Empowerment

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BUSN 258 Week 2 You Decide (DEVRY)

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Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words. Drop the report in the DropBox. Remember to run the spelling and grammar checker on your work before turning it in.


Scenario Summary - You just took a new job as general manager with a manufacturing company. They brought you in because sales and profits are declining. As you look into the company sales and profits issues during the first few weeks, you also observe that in addition to the declining sales, the company has complaints from customers about a variety of issues including late shipments, defective products and wrong invoices....

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