BUSN 258 UOP Course Tutorial / Uoptutorial

BUSN 258 UOP Course Tutorial / Uoptutorial

BUSN 258 Entire Course (Devry)

For more course tutorials visit
www.uoptutorial.com
BUSN 258 Week 1-7 All Discussion Questions
BUSN 258 Week 4 Midterm
BUSN 258 Week 8 Final Exam
BUSN258 Week 1 Assignment
BUSN258 Week 2 Assignment
BUSN258 Week 2 You Decide
BUSN258 Week 3 Case Study
BUSN258 Week 4 Assignment
BUSN258 Week 5 Assignment
BUSN258 Week 5 You Decide
BUSN258 Week 6 Case Study
BUSN258 Week 7 Assignment
BUSN258 Week 7 You Decide

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BUSN 258 Week 1-7 All Discussion Questions

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Week 1 DQ 1 - Customer Service – Impact
Week 1 DQ 2 - Building Relationships
Week 2 DQ 1 - Selling
Week 2 DQ 2 - Listening
Week 3 DQ 1 - Customer Contact
Week 3 DQ 2 - The Web
Week 4 DQ 1 - The Unreasonable Customer
Week 4 DQ 2 - Trends
Week 5 DQ 1 - Customer Feedback
Week 5 DQ 2 - Customer Recovery
Week 6 DQ 1 - Customer Expectations
Week 6 DQ 2 - Customer Loyalty
Week 7 DQ 1 - Emotional Labor
Week 7 DQ 2 - Employee Empowerment

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BUSN258 Week 4 Assignment (Devry)

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www.uoptutorial.com

1. Look back on your own experiences as a customer and identify situations when little things have made a difference in your buying decision. Think, for example, of places you have stopped doing business with. What little things pushed you out of the zone of indifference into the dissatisfied range? Be as specific as possible and remember that often dissatisfaction comes from a series of truly small, almost insignificant turnoffs.
2. Describe in your own words the three categories of customer turnoffs. Give five specific examples...

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