BUSN 258 Entire Course
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BUSN 258 Week 1-7 All Discussion Questions
BUSN 258 Week 4 Midterm
BUSN 258 Week 8 Final Exam
BUSN258 Week 1 Assignment
BUSN258 Week 2 Assignment
BUSN258 Week 2 You Decide
BUSN258 Week 3 Case Study
BUSN258 Week 4 Assignment
BUSN258 Week 5 Assignment
BUSN258 Week 5 You Decide
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BUSN 258 Week 2 Assignment
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1.What are some factors (patterns of behavior) that project a company’s culture? List several examples from organizations you work in.
2.What are three major elements that complicate listening? Give customer-service related examples of each
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BUSN 258 Week 4 Midterm - Set 2
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1.Question :
(TCO 1) The letter L in the acronym LIFE stands for ________.
2. Question : (TCO 2) Customer loyalty is:
3. Question : (TCO 9) Despite many similarities between them, Wal-Mart and K-Mart have very different results, largely because of "little things" that seem to result in better customer service. How do the sales of these two companies compare?
4. Question : (TCO 10) Customer loyalty is NOT:
5. Question : (TCO 3) One of the main principles behind globalization and expansion across cultural and geographic boundaries is:
6. Question : (TCO 4) What percent of shopping decisions are made at the point of purchase?
7. Question : (TCO 1) A business will lose 10—30% of its customers in what time frame?
8. Question : (TCO 1) A company's culture is made up of:
9. Question : (TCO 6) In any...