BUSN 258 Entire Course (Devry)
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BUSN 258 Week 1-7 All Discussion Questions
BUSN 258 Week 4 Midterm
BUSN 258 Week 8 Final Exam
BUSN258 Week 1 Assignment
BUSN258 Week 2 Assignment
BUSN258 Week 2 You Decide
BUSN258 Week 3 Case Study
BUSN258 Week 4 Assignment
BUSN258 Week 5 Assignment
BUSN258 Week 5 You Decide
BUSN258 Week 6 Case Study
BUSN258 Week 7 Assignment
BUSN258 Week 7 You Decide
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BUSN 258 Week 1 Assignment
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1. What major corporations that you’ve heard of seem to be doing the best job of building customer loyalty? In what ways do they attempt to build long-term relationships with customers?
2. How do ripple effects escalate the problem of the lost customer?
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BUSN 258 Week 3 Case Study
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1. Interview: After completing your assigned readings for this week, interview someone who has a customer relations/customer service role or responsibility where the person has organizational responsibility and knowledge of the companyÂ’s customer relations policies. This person could be in your own organization or in any other company. Ask the interviewee to describe the role and importance of customer relations/customer service to the organization and the top three customer relations/customer service issues faced by the organization. In case of a last minute conflict it is best to have a second choice lined up.
2. Supporting Research: Based on what you learned in the interview, you'll conduct online research using scholarly resources, which can be found in the DeVry Online Library (available under Course Home) and online research sources such as Google. Locate at least...