EBS Case Introduction
In this section you will learn the background information that will prepare you to understand and complete each of the milestones of this case study. This information includes a history of the business, a description of the business’s current facilities, and the descriptions of the problems that triggered the project.
General Company Information
The Conover Insurance Company, Inc. serves nearly 10 million customers nationwide, offering a variety of products and financial services, such as pension funds, annuities, automobile insurance, homeowner insurance, and life insurance products. More than 800 companies entrust Conover Insurance Company to manage their life insurance and other financial funds. Conover Insurance Company employs more than 4,100 people and reported 2002 revenue of more than $40 million.
The Human Resources Department has become top priority in improvements for the coming year. The project’s objective was to significantly decrease processing time and increase the functionality in our current employee information benefits and services. In order to meet the new technology improvement addressing our current Human Resource processing, other departments, systems and/or business will be impacted, from with our company and outside of our company.
Note: See the organization charts at the end of this document for more details.
Case Background
Information Systems (IS) headquartered in Orlando, Florida, employs approximately 4,100 employees throughout the United States. IS provides leading edge technologies, distributed computing, mainframe, micro, communication, and consulting services to its parent company Corporation, headquartered in Bethesda, Maryland, as well as to external customers including the U.S. government. In addition, IS is responsible for the development and support of all the internal systems that support their day-to-day business processes and operations.
IS currently operates in five...