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Cold Storage, a Singapore-based supermarket chain, is a technology leader focused on creating new customer experiences.
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n Singapore, Cold Storage is a recognized brand, well-known for its quality food products. Established in 1903, the supermarket chain has also made a name for itself as a pioneer in the use of retail IT technology and new customer services. For example, it was one of the first to adopt modern refrigeration techniques in tropical Singapore and to introduce the supermarket concept to consumers. And it continues
to introduce new store technologies and ideas that impact Singapore’s food retail sector. So it’s no surprise that the company’s innovative and modern retail design concepts resulted in an industry award. The Singapore Retailers Association honoured Cold Storage with the Best Retail Concept of the Year prize for one of its supermarket store layouts in the heart of Singapore’s busiest shopping district. B
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The retailer focuses not only on ambience and mood but also on advanced technology to enhance the modern shopping experience. Under its Market Place branded supermarkets, it was the first in Singapore to adopt cashless self-checkout systems as part of its commitment to improve customer service. The speed and convenience of the self-checkout technology, supplied by Wincor Nixdorf, boosts not only revenues by accelerating the flow of consumers through lanes but also store productivity.
What self-checkout is doing for Cold Storage? C
Increase revenue by streamlining the shopping experience to reduce queuing and customer dissatisfaction while simultaneously operating the store front-end more efficiently.
Implementations in three stores
Cold Storage has installed two of the self-checkout solutions at one of its modern Market Place stores in the heart of Fusionopolis, a science park close to a number of academic institutes and an upmarket residential district. The self-checkout...