COMMUNICATION BARRIERS
• Language barriers
• Cultural barriers
– Be careful not to use generalized statements about benefits, compensation, pay cycles, holidays, policies in worldwide communication
– Most of world uses metric system so include converted weights and measures in all communications
– Even in English-speaking countries, words may have different meanings.
– Letterhead and paper sizes differ worldwide
– Dollars aren’t unique to U.S. Also Australian, Bermudian, Canadian, Hong Kong, Taiwanese, and New Zealand dollars. Clarify which dollar.
• Perceptual Barriers
-- Perception: a person’s view of reality
-- Advertising Messages: countless advertising blunders when words are misinterpreted by others
-- How others see us: May be different than we think
STRATEGIES FOR EFFECTIVE COMMUNICATION
The success of any business or organization depends largely on how effectively the members communicate. The ability to speak well is a minimum requirement of some businesses when hiring. Whatever the job, business professionals require extensive use of oral communication when carrying out their duties.
Effective communication involves:
1. Listening: Good listening skills and showing a genuine interest are attributes of a successful communicator. Sales associates who actively listen to customers inquire and complaints are more able to solve problems and gain customer loyalty.
2. Use Names: When meeting people we should make sure we hear the person's name and use it right away so we will remember it. If one is not sure what the person said, ask him/her to repeat it.
3. Get to the Point: Show value for people's time by being as concise as possible when giving information. Do not give lengthy, unnecessary details and don't make excuses for our mistakes. Answer the question and give important information only.
4. Let Others Talk: Don't be a person who does all the talking. What we are saying may be of...