Critical Thinking

Critical Thinking

Critical thinking is something I believe I use on a daily basis in my professional life. I work as a financial counselor for a mental health and chemical dependency detox hospital. I meet individually with each patient that is admitting and have to go over in detail their financial obligation for inpatient treatment. This amount can range from $0 to $15,000+ while the overall goal is to receive payment in full this is also unrealistic for every patient. Each patient is seeking treatment for different needs whether it’s an addiction situation, severe mental illness or even life threatening scenarios. Every patient is also coming from a different social and economic background. You must approach every patient with sensitivity, compassion, empathy and professionalism. While your initial interaction is the same with every patient asking if they know and understand the health benefit with their insurance and explaining in detail what it will and won’t cover, how many days they are expected to stay and their out of pocket costs. After going over costs you must together determine how the treatment will be paid for and this is where the similarities with each patient stops, some patients have the financial means to pay for themselves, ask family or friends for assistance, are able to set up a reasonable payment plan or someone who is unable to pay at the time of service or even the financial means to ever pay. Due to the demographic of patients we are treating they can be accepting, in denial or this could trigger their symptoms and make the situation worse. Even though the financial piece may be something that a patient is not ready to deal with it is also critical to their treatment, it may not be beneficial to approach someone with a large bill once treatment is in process or has been completed because this also could be a trigger and set them back in their recovery process. This is where a big factor of critical thinking comes into play. You have to ask yourself is...

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