The Curbishly Royal Hospital
Information Technology Strategy Paper
Executive Summary 3
Task 1 3
Aim and Scope of Report 3
Assumptions 3
Enquiry Methods 4
Inductive-Consensual Enquiry 4
Analytic-Deductive Enquiry 4
Multiple Reality Enquiry 5
Dialectic Enquiry 5
Unbounded Systems Thinking / The Multiple Perspective Concept 5
Task2 7
External Drivers influencing Increased use of IT 7
Political 7
Economic 8
Social 9
Geographical 10
Technological 10
Market Sector Specific 11
Uses of the Internet in the Medical Sector 12
Future Internet Innovations 13
Task 3 15
Consequence Analysis 15
Impact of the Internet Technology on Staff 16
Positive 16
Negative 17
Impact of Internet Technology on Patients 18
Positive 18
Negative 19
Task 4 20
Soft Systems Methodology (SSM) 20
Rich Picture 20
Root Definition of the Situation 21
CATWOE Analysis 21
Conceptual Model 23
Task 5 24
Conclusion 24
Critique of Method Used 24
Personal Prejudice 25
Appendix 1 – Consequence Analysis Grids 26
Appendix 2 – Conceptual Model 34
Appendix 3 – Rich Picture 35
Appendix 4 - High Level Project Plan 36
Bibliography 37
Executive Summary
The Curbishly Royal hospital, like most healthcare organizations, is facing significant pressure to reduce costs, increase productivity, decrease on-site follow up care and ultimately increase revenue and profitability.
In an article (SAP 2007), funding quality and growth has to be the result of more innovation and efficiency at all levels of business operations.
This innovation can relate to business process change, organizational and management change, supplier relationship management and technology uses amongst many others.
Task 1
Aim and Scope of Report
The aim of this report is to investigate and report on technologies currently available to the Health Care Industry primarily focusing on the Internet...