Customer Service at a Hairdresser

Customer Service at a Hairdresser

  • Submitted By: cjbelden
  • Date Submitted: 02/12/2009 8:20 AM
  • Category: Business
  • Words: 474
  • Page: 2
  • Views: 671

Inseparability is that goods can be produced later, and then sold. A service cannot be sold; it must be done correctly the first time. How this applies to going to a Hair dresser/Barber is that this is a service that is tangible. Once you are done with the service you can look in a mirror and see that your haircut looks good, and was what you were looking for. You can supply a service to clients that allows them to see the end result. They just have to look in the mirror when finished and they see that it looks good.
Variability is the level of service that you receive. This is goes on a person to person basis. An example would be that you went into a hair salon to get your haircut in the morning. You saw one stylist. You then made an appointment for the afternoon for your daughter. Your favorite stylist was not available; she had to see someone else. The woman she saw was having a horrible day, and isn’t the greatest of stylists to begin with. As a result the daughter received an awful haircut. This shows that just because you both experience service with the same business it does not have to mean that the levels of service were the same. This also hurts the business, because now because that woman chose to act out her frustration on a client, the business owner has now possibly lost money and a client. Depending on what the client wants to happen, if anything.

Perishability means that a service is perishable it can end at any time if it is not marketed correctly. A service with a hair dresser can fall into this category because they usually sell some sort of product. But it can still be perishable. If you have one too many hair dressers in your business that do not perform well, it will hurt your business. In the hairdressing business it is all word of mouth. It can be difficult to judge a new hairdresser, (when you hire one) of how well they will cut hair.
Search qualities are something you can research before you purchase. A customer can use this...

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