Customer Service
Many times I’ve had massively atrocious experiences from the customer service of Wendy’s and Burger King. I’ve heard numerous amounts of customers that are familiar with these experiences where the employees put no effort into pleasing their customers and just hope they will go away. Working at McDonald’s has made me realize what the real definition of customer service really is. Being the worker is much better since I actually have control over the way the company is presented. While being the customer, one has no control over how the employees treat their customers.
When I first go through either Wendy’s or Burger King’s drive-thru, the employees sound partially decent over the speaker, but when I pull up to the window and see the employee face-to-face, I realize right away how bad the customer service is going to be. When I hand them the money, I’m smiling. When they look back at me (if they do at all), all I can see is resentment. I receive no smiles, no conversations, no thank you or your welcome, no cheerfulness, and no eye contact. I can tell that they would love to just get through their shift and head home because they can’t stand to be there. Not only are their presentations bad, but the majority of the time their quality of food is immoral. I understand that sometimes people mess up, but when the employees do it continuously it gets irritating. Their fries taste like mushy foul potatoes that have been sitting there for at least two hours, and are also extremely salty every time. The burgers taste as if they just came out of the freezer and microwaved for thirty seconds, also taste like parched, ancient beef. Then employees tend to make their special burgers wrong. Every time I go to one of these restaurants, my sandwich is made the way it comes. Not everyone likes the toppings that originally come with the sandwich. For example, one orders a buck double with no onions and extra pickle, but they put what comes on it: mustard,...