Customer Service
Customer service is the provision of service and attention to the client’s needs before and after the purchase. Customer needs or demands have evolved over time making it necessary for organizations to take advantage of major innovations, mainly technology, to meet evolving customer requirements while maintaining their market share. Service providers find themselves in a new territory where they must adapt or perish with the risk of competition growing daily. Customers have more power and the consumer demand becomes the primary objective of every organization. Key methods to meet the evolving needs of the consumer include keeping up with market trends, use of technology, and continuous quality improvement. To beat the accelerating consumer demands, organizations have to keep up with innovation driven trends (Mason, et al. 2015 pg. 287). Customers want customized services that meet their individual needs and cannot compromise on quality. Therefore, organizations cannot afford to compromise on quality and must always harness innovative technologies to offer customers the best service. At the same time, utilizing technologies such as social media allows for companies to keep in touch with their clients and gain firsthand information on the needs and the demands of customers and additional market trends (Benson, et al. 2007 pg. 120). Therefore, to meet evolving customer needs organizations must keep up with market trends, quality checks, and also harness innovations mainly in technology.
Medical billing & coding are terms used to refer mostly to automation of diagnoses and other hospital procedures and processes to provide consumers with the best quality of care. Evolving customer demands and changes in the delivery of healthcare have led to migration from the ICD-9 to ICD-10, which means more work has to be done by coders as the demands in health care changes. Medical billing and coding allow for the...