M?T S? M?U C'U L?CH S? TRONG GIAO TI?P TH'NG TH??NG
USING THE TELEPHONE ( trong vi?c s? d?ng ?i?n tho?i)
T?o ra cu?c g?i:
+ May / Could / Can I speak to?.... (ng??i mu?n g?p)? This is / My name is??(b?n th'n)
+ I'd like / I would like to speak to????(ng??i mu?n g?p).
+ Is John there? (c'ch n'i th'ng th??ng v?i b?n b')
Nh?n cu?c g?i:
N?u b?n l' ng??i m' ng??i nghe mu?n g?p:
+ I'm here.
+ Yes, I'm John.
N?u b?n l' ng??i nghe gi'm ?i?n tho?i:
+ Would you mind holding a minute while I try to find her / him? (C?m phi?n b?n gi? m'y trong gi'y l't ?? t'i t'm c' ?y / anh ?y).
+ Could you hold, please? (B?n gi? m'y nh'?)
+ One moment, please! ( ch? ch't nh') ( n'i chuy?n v?i b?n b' ho?c ng??i ngang tu?i)
+ Wait a moment please!
N?u kh'ng c' ng??i nghe:
+ I'm afraid John is not here. Could you call back later?
+ I'm afraid John can't speak to you at this time.
+John is busy now. Would you like to leave a message?
N?u b?n g?i nh?m s?:
+ I'm sorry, I have the wrong number. (N?u b?n l' ng??i g?i)
+ Sorry, I think you have the wrong number. (N?u b?n l' ng??i nghe).
GREETING PEOPLE AND RESPONDING (trong vi?c ch'o h?i v' ?'p l?i).
Greeting:
V?i ng??i l?n h?n ho?c ng??i ???c k'nh tr?ng:
+ Good morning / Good afternoon / Good evening Mr John. How's everything?
+ Good day, Dr. John. How are you?
V?i ng??i nh? h?n ho?c b?n b':
+ Hello, John. How are you?
+ Hi! How are you doing?
+ Good morning. What's up?
Responding:
V?i ng??i l?n:
+ I'm doing well. Thank you. And you?
+ I'm fine. Thank you.
V?i b?n b':
+ Fine. How are you?
+ Great. Thanks.
+ Couldn't be better. ( kh'ng g' t?t h?n ???c n?a)
+ Not bad. You? (kh'ng t? l?m. B?n th' sao?)
+ Okay, I guess. You doing all right?
+ Couldn't be worse. (ch?ng g' t? h?n th?)
MAKING AND RESPONDING TO INTRODUCTIONS (t? gi?i thi?u, gi?i thi?u ng??i kh'c v' ?'p tr? l?i gi?i thi?u).
Making introduction (t? gi?i thi?u, gi?i thi?u ng??i kh'c)
+ Let me...