Decision-Making and Critical Thinking

Decision-making and critical thinking
Decision-making is one of the most important steps in running a business. For this project, a simulation was completed and a grade given for the decisions made as well as identifying issues. The simulation asked me to run a problem electronics store and investigate the issues associated with the drop in sales and lost employees. As with any business, primary reasons can be seen as a cause and effect of dropping sales and lost employees. The simulation asked me to evaluate the causes by following a set of decision-making steps. These steps are framing the problem, making the decision, and evaluating the decision.
Issue
The store was losing sales so how would I go about finding the solution to this issue. Given a set of tools such as a pie chart, I was able to determine the core issues by diagramming the nine items required to solve the stores issues, I was able to identify these problems by, defining criteria, evaluating effects, identify causes, look for alternatives, evaluating the impacts, making the decisions, implementing the decisions, finally measure the impacts.
Tools
The scenario seemed to use the pie chart as a general tool for sorting the current issues at hand as well as a histogram. The pie chart broke down the steps to get to the solution but the histogram was used to track the trends, store history, workers history, and track the issues related to the store. The scenario also used the requirements analysis to factor in all the factors including customers, workers, management, inventory, competition, and market research. This leads to the techniques used by the scenario.

Techniques
The techniques used by the simulation seemed to be minimal, pie charts and mentor evaluation. The goal was to find and solve the issues related to the store but was difficult to determine and the operations manager apparently had benchmarked and set a series of standards for her employees. The other technique seemed to...