Abstract
In order to grow the business, Kathy Kudler needs to hire an operations manager for Kudler Fine Foods. Kathy spends entirely too much time running the business and needs to focus more on the activities that can grow the business. These activities are customer interaction and new business segments, such as catering. Another very important growth activity is scouting new locations and opening new stores. An operations manager’s salary can be high but the benefits gained by delegating the management of the business far outweigh the increase in employer expenses. The business will grow much more if Kathy focuses on growing her business instead of managing her business.
As the president and owner of Kudler Fine Foods, Kathy Kudler has a long list of duties that she does for the company. She works 7 days a week visiting and working at each store. If Kathy is sick or on vacation no one can order products to restock the shelves or deal with business issues. Kathy also runs registers and stocks shelves, which is something the owner should avoid due to having much more important things to do. Kathy does all the hiring, firing, and controls the finances of Kudler Fine Foods. She works so much that she does not have time to interact with customers, which is one of Kathy’s favorite things to do. In this customer-oriented business, Kathy needs to be able to interact with the customers to help promote customer loyalty, which can increase sales. Kathy needs someone to handle the day-to-day tasks of running the business so she can focus more on doing what she does best and can work towards growing her business. The person whom Kathy hires to help her needs to be an operations manager with experience in retail grocery stores, or ideally, experience in retail gourmet stores. Even though an operations manager’s salary is a significant expense, Kudler Fine Foods should hire an operations manager because Kathy needs to grow the business and she spends too much time...