Emotions in Interpersonal Communications
BSHS/385
June 20,2016
Cynthia Cucuzza
Emotions in interpersonal communications
Emotions always have an impact on communication and interpersonal communication is important when working in the human service field. There are obstacles that will be faced when helping a client when emotions are high during the interview and the professionals must know how to handle the situations that are handed to them. During an interview process the professional must take into consideration of any and all culture preference’s and be compliant to any demands that are cultural related.
Communications
When interviewing a client, the professional must know how to use interpersonal communications to his or her advantage to provide better services for the client. Understanding the situation of the client is in will help with understanding the emotions that the client is expressing during the interview. According to "Interpersonal Communication Skills" (2011-2016),” Interpersonal communication is the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages: it is face-to-face communication” (What is interpersonal Communication?).
While interpersonal communication does not only about what is said between the individuals but it is about the non-verbal communications as well. Non-verbal communication can be a facial expression, the tone of the person’s voice and the body language of that person ("Interpersonal Communication Skills", 2011-2016). Emotions may have to be used verbally and can be verbal expressions. A professional must watch due to verbal and non-verbal communication may be connected, such as saying he or she is not afraid but the body language is saying something different. Emotions impact interpersonal communications in many different ways due to all the feelings that clients have fear, nerves, sad, impatient, frustrated to name a few. If a client is feeling...