EXP 105 Journal

EXP 105 Journal

´╗┐The most frustrating learning situation I believe I have ever been in was training for a telemarketing job I was going to be working. The first day of training I was told would be a classroom type setting where we would learn about the scripts we used, the products we sold, history of the company, and how to use the computer software we would be using. The second day would be in a computer lab where we would use a training simulator to get practice using the software and how to talk to customers. The final day would be in the actual call center with training coaches each watching over a few of us. I remember thinking how lucky I was to be getting three whole days of training. However, upon arriving the first day I had immediate doubts. There were thirty of us there for training and we were crammed into a room that was slightly bigger than an average livingroom. We were told we could take notes and even encouraged to do so. Those of us who brought pens and paper had no room to write and those who did not bring anything were out of luck as the trainer had none to give them. The information was given to us at an incredibly quick pace with little to no explanation. At lunch that day I asked our trainer if she could slow down a bit as I was missing a lot of it. She told me not to worry as most people missed a lot the first day and the next day I would pick up more of it. Day Two was not any better. The simulation we used was a point and click program so there would be no practice with the phone or the program that ran the phone. Again, I was told the same thing, we would learn that the next day. It was also quickly apparent we would NOT be reviewing the information we were taught the day before. In fact, nothing we were doing that day seemed to relate to the previous day. At lunch I, again, asked the trainer about slowing down and got the same explanation. The third day came and I was frustrated and very uncomfortable with what I was supposed to be doing on the job....

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