Unit 1: P1 - Explain the role of effective communication and interpersonal interactions in a health and social care context.
FORMAL COMMUNICATION:
Oral communication is a useful communication technique as it entitles communication through the mouth; it is also the simplest of all communication techniques. It is the ability to be able to talk with people verbally and give/exchange information, ideas or to explain and persuade. Through oral communication, a person is able to listen and carry out information precisely; they can communicate clearly and easily without any complications like creating a positive emotional atmosphere towards those you don’t know. This type of communication may be effective in health and social care as it is the easiest form of communication, e.g. in a hospital, patients most likely find comfort from being spoken to about their problems where they can ask for advice or anything personal. People are most likely to talk about their problems face-to-face because they can see your facial expression and hear their positive tone of voice which you can’t see or hear through a letter/text or a phone call. (This does not imply to those who have hearing disabilities and/or speech problems).
Symbols and signs are another useful type of communication. This source of communication may be useful in health and social care if you have an adult/child with speech deficiency or hearing disabilities. There are many forms of signing and symbols an individual with these problems can use to communicate, one example is Makaton; this is a form of sign language children and adults use to communicate with each other. It is made to support spoken language and it is flexible when it comes to uses e.g. you can; share thoughts, decisions and emotions; label different things like objects and places; write letters and messages and many other things. There is also; traditional orthography (for those who can see, mostly words), braille (for those who cannot see,...