GCSM 326 Final Exam

GCSM 326 Final Exam

GCSM 326 Final Exam
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Question 1. 1. (TCO 1) At the turn of the century, Frederick Taylor’s scientific management philosophy worked well because of which of the following factors? (Points : 7)
Production quality was of greater concern than production quantity.
Unionization of workers did not exist.
Hand labor was dominant in manufacturing.
Workers lacked the education needed for doing planning.

Question 2. 2. (TCO 2) Which of the following best describes the role of a quality assurance department in a TQM organization? (Points : 7)
Assist managers in performing needed statistical tests.
Assure the customer of the quality of the product produced.
Direct responsibility for outgoing quality.
Replace defective output.

Question 3. 3. (TCO 3) ISO 9001:2008 requirements provide a basic structure for a(n) (Points : 7)
environmental protection system.
quality assurance system.
customer service system.
None of the above

Question 4. 4. (TCO 4) Deming maintained that the majority of poor quality (80–95%) in a system is caused by (Points : 7)
outdated equipment.
production workers.
lack of automation.

Question 5. 5. (TCO 5) Each question in a satisfaction survey must be properly designed in order to (Points : 7)
be very short.
cover all facets of the market.
achieve actionable results.
address more than one issue per question.

Question 6. 6. (TCO 6) _____ is essentially a quality-based approach to executing a strategy by ensuring that all employees understand the business direction and are working according to a plan to make the vision a reality. (Points : 7)
Mission deployment
Policy deployment

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